KAZAM is an ecosystem that provides a free, super-safe and bank independent place to store money while earning interest and enabling income creation.  At the same time KAZAM also provides mobile facilities and a business portal to spend, send, receive and track money. KAZAM presents the first regulated alternative to payment services offered by the banks today.

No KAZAM is not a bank. The KAZAM Value Store is provided by a regulated Financial Service Provider and the payment service is provided by a registered Payment Service Provider.

The KAZAM service is available to any South African citizen (over the age of 18) with a valid identity document as well as registered businesses and organisations.

The KAZAM Money Manager can be used to pay any person, business or organisation that is a registered KAZAM user, in other words any entity that accepts KAZAM payments.  You can also create a Payment Code using your Money Manager, to pay at selected merchants that accept wiCode mobile payments.

Sending KAZAM to another KAZAM Money Manager is real-time, therefore the recipient will receive their money instantly.  If the transaction does not appear immediately in the transaction History or the Balance is not updated, swipe down on the screen to refresh the information.

No.

Yes. Using KAZAM is like having cash in your pocket.  It is available 24x7x365.  Services utilising third parties can have restricted hours of services.  As far as possible the app provides warning of such instances.

No.  You need access to a Wi-Fi connection or must have mobile data available to use the app.

You need to be 18 years or older and have a valid South African identity number.  You also need a smartphone to install and use the app.

The KAZAM Money Manager can be installed on Apple iPhones with iOS version 8 or higher, and other smartphones with Android v4.4 (KitKat) or higher.

The KAZAM Money Manager mobile app is available on the South African app stores of Google and Apple.  Search your specific phone’s app store for the KAZAM Money Manager app and install from there or click on the buttons below if you are using a mobile device to view this.

In order to comply with the Financial Intelligence Centre Act (Act No. 38 of 2001) and subsequent amendments (FICA), the Financial Service Provider providing the Value Store account, is compelled by law to keep up to date identity records of each customer holding an account in the Value Store.  Similarly, the KAZAM service has to ensure that all transactions comply with the anti-money laundering and counter-terrorism regulations.

Two options are available using the Funds-In function under the Funds-in / Funds-out tab, namely:

• Transferring from your bank account
• Buying cash vouchers at participating stores

You can also ask another KAZAM user to transfer some of his KAZAM to you in exchange for your cash

There are several alternative ways to load funds into your KAZAM Value Store account, including:

• Asking you employer to pay your salary/wage directly into your KAZAM account
• Asking another KAZAM user to transfer KAZAM to you in exchange for cash
• Receiving KAZAM transfers from your family and friends
• Paying with cash at any retailer payment point that allows Pay@ payments

Yes.  By utilising the KAZAM Money Manager’s Funds-in function, you can instantaneously withdraw money from your bank account and transfer the equivalent value in KAZAM into your Value Store account.  Unfortunately, there is a cost involved due to bank and processing charges.

Yes.  By using the Funds Out function, you can transfer money from your Value Store account to your bank account, using your Money Manager app.  A small fee is charged due to bank and processing charges.

To make a payment to a business or organisation, the intended recipient needs to produce a payment request and make it available to the payer to scan.  Once scanned, the amount to be paid and the identity of the recipient is shown to the payer, the transaction fees payable (if any) is shown to the payer and the payer can then authorise the payment. Once authorised, the amount minus transaction fees payable, is transferred from the KAZAM account of the payer to the KAZAM account of the receiver in the Value Store.

Yes.  You select the contact or provide the mobile number of the recipient and specify the amount to be sent.  Thereafter the Bank (Nedbank in this case) will send a cash withdrawal voucher number via SMS to the phone number selected.  The recipient can use the voucher at any Nedbank cardless ATM to withdraw the cash.  You can find the Send Cash via SMS option under the Send functions.

No. Once you have authorised a transaction it is final and cannot be cancelled or reversed. This also applies to the purchasing of prepaid services using KAZAM.

If you need money from another KAZAM user, you can create a payment request by clicking on the Request tab.  This will give you the opportunity to fill in the amount that you require from the payer and a reference to remind you what the payment was for, in the My Reference field.

Yes, this facility is available at FNB and Nedbank, offering cardless withdrawals.  Withdrawals are limited to R5 000 per day.  Unfortunately, there are charges involved due to bank and processing fees.

You can withdraw cash from your KAZAM account in various ways:

• At ATMs, by using the Withdrawal from ATM function, under Funds Out, on the Funds In/Out button.  Money Manager generates a code that you can enter into ATMs that offer cardless withdrawals (currently FNB and Nedbank ATMs can be used).  Unfortunately, there are charges involved due to bank and processing fees.
• At the tills of participating retailers, by buying a voucher.

You can buy mobile prepaid products and services without any transaction fee within your Money Manager app. You will find Marketplace under the Spend option where you can select the service provider and the product selection.

Yes.  The History button provides your history of transactions, including details of each transaction.  You can also a search and sort the transactions.

Your balance is displayed at the top of the Transact screen (and most other screens) as Current Balance.  When the app starts up the Current Balance does not show.  To view the balance, you simply click on the Current Balance.  You can also hide the Current Balance by clicking on it again.

Linking to another KAZAM user makes it quick to select the person for paying or sending money to.  Another benefit of linking to another person, business or organisation, is that you can set the default categorisation for payments made to or received from the counterparty.  This will, for future transactions with this party, automatically populate the categorisation fields associated with the transaction.

To link to other users you can either ask them to show you their unique QR code (My ID) which they can find under their Dropdown menu, or after receiving a payment from an unlinked KAZAM user, you will be asked if you would like to link to the payer.

The KAZAM service offers a free Value Store account (i.e. no monthly or annual charges), the KAZAM Money Manager app is free to download and most transactions are free or have a very low fee.  In all cases the fees are presented to the payer for authorisation before the transaction is submitted for processing.

The KAZAM Money Manager is available free of charge on the app stores.

Minimal to zero fees are charges to KAZAM users

For more details on fees, see the Fees tab on the main menu of this web site.

Yes.  Transaction limits are imposed and enforced, depending on the FICA status level of the user.  The FICA status is determined by the quality and quantity of verifiable documentation that the user can provide.  The different levels, document requirements and transaction limits, are provided on Compliance sub heading under the Features menu item of this site.

Businesses wishing to register, are taken through a separate online process that collects the necessary documentation based on the business entity’s legal structure.

Compliance below:
KAZAM enforces all regulatory requirements, including regulations to fight crime and terrorist funding (FICA compliance).

In line with international practices, the South African government introduced legislation (FICA) aimed at preventing money laundering, the use of the proceeds of crime and preventing the funding of terrorist activities.  In order for its users to comply with the FICA regulations, KAZAM has created a FICA registration process that enables its users to capture the information necessary to meet the FICA requirements, with as little inconvenience as possible.

Your FICA level determines the maximum amount that you can transfer out of your KAZAM account, by either buying goods and services, or for sending money to others.  Your level is dependent on the verifiable identification documentation that you can provide.

Yes.  You can set your own limit on the total daily spend (the default limit is R1 000 per day) according to your personal preference.  You can find the setting in the dropdown menu under My profile / My limits.  To implement the change to your Daily limit you will need to authorise the change with your PIN.

Yes.  Money that you receive or transfer by means of your Money Manager app is held in a safe custody account in the KAZAM Value Store where your money is invested in low risk investments, managed by an independent Financial Services Provider, regulated by the Financial Services Compliance Authority (FSCA).  In terms of the investment vehicle utilised, your account in the Value Store is insured against mismanagement, fraud and theft.

Yes.  If you want to pay and walk (much like NFC payments with card) you can specify an Express limit – any payment below the Express limit will not require any further action from you and will be processed. With an express payment you will not have the chance to view the transaction details, fees, etc. You can set your Express limit by selecting My Profile in the dropdown menu, then My limits and then you can change the Express limit amount.  In order to implement this change, you need to authorise it by provide your PIN or using your fingerprint.

Yes.  You can set an amount under which you need not provide your PIN or fingerprint.  You will find this setting in the dropdown menu under my Profile / My limits.  By increasing or decreasing the Secure pay limit value you set a new amount above which the app will require your PIN to authorise the payment.  To implement the change to your Secure payment limit you will need to authorise the change with your PIN.

Yes. KAZAM is safe to use on multiple levels: Apart from the security mechanism implemented on a technical level (both from a mobile app and back-end system perspective) the user can also use several other ways to enhance the security levels, including device locking mechanisms.  The KAZAM Money Manager app requires your Password to sign on as well as requesting you to key in your PIN to authorise transactions – before they are actioned. This prevents anyone who gains unauthorised access to your phone, and obtains your password in some or other way, from transacting or effecting any changes to settings, as your secret PIN is required to authorise payments or change your user settings.  If you have a Touch ID-enabled device, you can use your fingerprint instead of your PIN to authorise.

KAZAM provides multiple layers of security to ensure that your money is safe.  Should someone, however, get hold of your access keys it is possible that the multiple layers of security within the system could be breached and your money could be transferred to someone else.  The fact that the money can only be transferred to another registered KAZAM user, ensures that the culprit will not get away with his crime.  Due to the compliance process that is followed at registration, every user is identified through the in-app identity verification process.  At the very least, the mobile number of the perpetrator could be used for his identification.

No.  The KAZAM service does not allow any transactions not authorised by you at the time of the transaction.

If your phone supports fingerprint recognition, you can activate it for KAZAM by opening your Security settings (under the app’s dropdown menu).  Simply move the Touch ID authentication button to highlight that it is turned on.  Once activated successfully, you can use your fingerprint to activate your app and authorise transactions instead of the PIN, wherever required.

You only need to capture your banking details to transfer funds to your bank account.  As per normal, you would need to enter your bank account number, branch code, etc. You can enter your bank account details in My Profile tab on the app dropdown menu.  The account will be verified with your bank.  You can capture one or more bank account should you wish to use more than one bank account from time to time.

Don’t worry.  Your money is safe.  There are various levels of security on your phone and in the Money Manager app that will prevent unauthorised use.
When you get your new phone, simply download the KAZAM Money Manager app again and login with your credentials.

When you get your new smartphone, you just need to install the KAZAM Money Manager app on your new device and login with your registered user name and password. It is also recommended that you uninstall Money Manager app from your old phone.  Refer to the KAZAM T&Cs under Safety & Security in the Money Manager app, if you require more information.

You need to change the mobile number in the Contact Details under My profile as soon as possible.  Warning:  If you do not make this change your payment could be made to other KAZAM users that use your old number.

You can only have one instance of KAZAM Money Manager in your name.

Yes.   You can login by using another person’s Money Manager app.  After the person had logged out you can login with your mobile phone number and password.  Of course, you must remember to logout when finished.

For support you can email your query or problem to the support email address.  The address can be found in the Money Manager app’s dropdown menu under Support.

The release number of the software you are using is provided in the Dropdown menu under App information.

The terms of conditions can be found in the About Us dropdown menu under Terms and Conditions.  You will see that there are two documents, one for KAZAM and one for the Value Store (the AOS T&Cs).

You can reset your password by clicking on ‘Forgot Details’ on the login screen.  You will then be asked to provide your mobile number or email address.
You can also change your password and PIN under the Security settings of your profile, accessible from the dropdown menu.

You can check that a payment was made or received by going to your transaction history, using the History button, searching for your transaction and opening the details by clicking on the payment.  The details of the transaction provide the proof of payment.  The System Reference number provides the unique number for the transaction.

Contact KAZAM support via our Contact Us page immediately and specify the issue that you have experienced. You’re also welcome to get in touch with us via Facebook or Twitter. Kindly assist us by providing the System Reference number of the transaction – you will find this number in the transaction details, at the bottom of the referencing information in under the History tab. We will investigate and follow up with you.

The pay point operator can manually enter the 7-digit Payment Code that is displayed underneath the QR code in the KAZAM Money Manager app.

Yes.  You can find your photo under the Dropdown menu under My profile.  By clicking on Update photo, the camera will open and allow you to take a new photo or load a photo from the photos on your mobile.

Click on the menu, Select “my profile” you can here change your personal detail and nick name, Contact detail, Bank accounts as well as daily limits.

Click the menu, Select “my profile” click on contact detail. You can change your email and phone number – and OTP will be sent to your new email or cell number.

Go to the menu, Select “my profile” click on contact detail. You can change your email and/or phone number – and OTP will be sent to your new email or cell number.

There are two way you can do this.  The one way is by using the dropdown menu and the other is at the bottom of the Referrer Commission screen, under the Save function.  There you will see Invite another person/s.  You will then be able to choose the channel to be used (WhatsApp, email, etc) and thereafter your contact list will be opened to select the receivers of your invite.  Once selected the default message will be shown to you where you can add your personal touch.  Important to note that when you change the message do not touch the hyperlink provided at the bottom of the message.  This is a personalised link that links you, as referrer, to the person downloading the app.

This option might be available in a future version and is currently under review.

You can find the number of referrals you have on the Referrer Commission screen, under the Save function, as Successful referrals.  A successful referral is an invitation you extended to another person/s that they reacted on, in other words they clicked on the hyperlink in the invitation message you sent to download the Money Manager app and then registered as a KAZAM user (if they hadn’t already done so before).  Your referral is only successful when the person registers successfully in response to your invitation.

The three category fields provided for on every transaction, enables you to analyse your income and expenses according to your analysis requirements.  You can provide the categories at the time of the transaction – to open this option, click on the three dots under payment on an iPhone, or read more on an Android phone. Some transactions are categorised by default based on the type of transaction (e.g. buying a prepaid product on the Marketplace), or you can establish a link with the person, business or organisation and enter your own default categories for each linked party.  Categories can also be inserted or changed on the transaction in your transaction History.

Yes.  In the History you can click on the transaction you want to see or change the categories of.

Access Bank SA is the sponsoring bank for the PayCard. The Card Management and Processing platform is owned and administrated by Flexpay. Access Bank SA enforces legislative rules and regulations.

• It’s a safer, faster and more economic payment mechanism for your
  employer
• The ability to transact with the card anywhere where MasterCard is accepted or displayed at any ATM,
• The card is supported by MasterCard and can be used at most retail outlets to purchase goods
• The card has similar transaction features as Bank issued debit or Cheque cards
• The card offers mobile banking, internet banking, use at POS and the ability to pay beneficiaries
• Only require an ID book/passport & proof of residence. A valid work permit or asylum seeking documentation where required for card to be issued
• Can have up to 4 cards linked to the same account – issue to your family
• Money transferred from employer to employee is instant
• Convenient usage: ATM withdrawals, POS purchases, Internet purchases, Mobile banking, Internet banking and cash back at selected outlets
• SMS notifications on salary payments & notified on ALL debits – know your balance after every transaction
• 24 Hour call centre assistance – no time off to wait in queues at Banks
• Control spending – don’t draw ALL your cash, as you may spend it!
• No garnishee or debit orders to take funds from salary payments
• Use own bank account to save by using the EFT option to transfer funds
• Highly competitive transaction feesStop orders can be created by the employees / card user
• Pay accounts and buy airtime or electricity

Phone the Call Centre on 011 207 1600 and select option 2, verify your identity and then follow the voice prompts to reset the PIN

Your PIN is a four-digit number that is used for authentication when you transact. You should memorise and keep secret. Do not write this number on your card or put it in your wallet or purse. You should protect your PayCard just like cash. Protect both your card and PIN and never keep them in the same place. Even without a PIN, your card is still valuable and should not be left with anyone else.

Always keep your PIN secret and do not share your PIN with anyone else. We will never ask you for your PIN over the phone and we will never ask you to send us your PIN via an email. If you receive a telephone call or email from anyone that asks for your PIN, you should contact CustomerService immediately at 011 207 1600 / 011 695 3500

These are for your security so that we can ensure that the correct person has the card when asking for assistance

Please call Customer Service on 011 207 1600 / 011 695 3500. You will receive automated assistance, or you will be transferred to a Call Centre Agent should you prefer personal assistance. Any payment queries should be directed to your employer / program manager

At any ATM (Automated Teller Machine), at any retailer displaying the MasterCard logo and online to make purchases

Flexpay doesn’t have branches. All services are rendered via the Call Centre and your employer – you don’t have to go to a branch

You can withdraw cash and request an account balance at any ATM using your PIN. Enter card into ATM machine. Follow the on-screen prompts and ensure to keep your PIN safe. DO NOT ACCEPT ANY ASSISTANCE FROM ANYONE. When you are approached, cancel transaction and leave ATM.

The MAXIMUM daily withdrawal limit can be set to R20000 per day (which can be updated via the online banking portal). The standard setting for a withdrawal is a R2000 per day.

Select Cheque or Debit

Yes, this is a standard setting when your card is issued.

The cost of a transaction e.g., withdrawal, swipe etc. is deducted immediately from your account. Therefore, the balance available on the account is a real-time amount. HOWEVER, when you want to draw on this balance you CANNOT draw the full balance, as the total draw PLUS charges (as reflected on the rates sheet) include hyperlink

No.

Swipe your card at the Point-of-Sale machine and type in your PIN number. Your card balance will automatically be reduced by the amount of the transaction and the fee. You may also be asked to sign the transaction slip. Remember to sign the back of your card immediately when you receive it. Your signature can also be used as verification.

By:

1. Requesting a balance enquiry transaction at any ATM,
2. Via mobile banking – register for mobile banking (see your PayCard Welcome Pack),
3. Calling Customer Service or accessing the automated telephone system at 011 207 1600,
4. You will get an SMS notification after every transaction,
5. SMS Balance to 31571

R3,80 irrespective of the amount transferred – payments are set up via the internet banking platform and mobile banking. Please take note that an additional charge of R0,50 per OTP and R0,50 per SMS notification will be levied.

By:

• You may set up a monthly service to receive your statement at R1,00 per month automatically to your email
• Phoning the Call Centre. The agent will e-mail the statement to you on request. Remember it will NOT be sent to you automatically each month

Please take note there will be a charge applicable through the call centre:

• ​30 days = Free
• 60 days = R8.07
• 90 days = R12.11

You can also log into www.flexpay.co.za to download a statement from your online banking portal(up to 3 months)

No, the balance on the card cannot be overdrawn. If the amount of your purchase or cash withdrawal is more than the balance on the card, the transaction will be declined. All balance information and transaction activity are updated in real-time and available immediately. Please remember that should you make use of an ATM if you have no funds available, the transaction fee can overdraw your card

PLEASE CALL US IMMEDIATELY AT 011 207 1600 / 011 695 3500 TO REPORT A LOST OR STOLEN CARD.

Once you have reported the loss or theft, the card number will be cancelled, and you will not be able to use that card again.

A new card will be issued to you by your Account Manager to replace the stolen or lost card https://cardexpress.co.za/card_expiring/.

You will have no risk of loss after you called the Call Centre to report a lost or stolen card. The value of any purchase or cash withdrawal made with your card before you report a lost or stolen card cannot be refunded

Yes – refer to your program manager (Card Express)

The PayCard can continue to be used until the funds on the card are depleted, however from the end of November 2021 transactional services (you can load funds onto your account) will become available. Should you wish to activate this benefit please contact Card Express to send you a replacement card.

Yes, from 1 December 2021.

No. Card is only activated upon the first load.

Refer to your program manager. Should you have any queries, please contact the call centre on 011 207 1600 / 011 695 3500.

Stolen, Lost and Closed cards will be retained at the ATM if someone attempts to use your card. If an Invalid PIN is entered three times in a row, the ATM will retain the card, if your account balance is in a minus and you attempt to transact at the ATM it will retain your card, and a replacement fee is applicable.

Yes, but at the bank’s discretion.

When an ATM is used, 6 entities are involved behind the scenes. The problems can emanate from any one of these. The call centre agent can only respond to one, being the card. Any additional information needs to be reported for further investigations

Flexpay will recover the following fees directly from the cardholder when the card is used.The fees are charged   to the card on PAYT (Pay as You Transact) and cannot be increased inany way.

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Please note: All pricing is inclusive of VAT (unless otherwise specified) and is subject to availability.

Flexpay reserves the right to increase pricing annually. Increases will be in line with CPI, however there may be instances where additional cost are required to maintain the services provided to the Client.